.support-stats{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin-bottom:24px;display:grid}.support-banner,.support-topline{justify-content:space-between;align-items:center;gap:16px;display:flex}.support-banner{background:var(--surface-2);border:1px solid var(--border);border-radius:16px;margin-block:18px;padding:20px}.support-banner p{color:var(--text-2);margin:6px 0 0}.support-disclosure{padding:0;display:block}.support-disclosure summary{cursor:pointer;justify-content:space-between;align-items:center;gap:12px;padding:16px 18px;list-style:none;display:flex}.support-disclosure summary::-webkit-details-marker{display:none}.support-disclosure summary span{color:var(--accent);font-size:13px}.support-disclosure>div{border-top:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:0 18px 16px;display:flex}.support-grid{grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);align-items:start;gap:24px;display:grid}.support-form{gap:18px;display:grid}.support-form label{gap:7px;font-size:14px;font-weight:550;display:grid}.support-form input,.support-form select,.support-form textarea{border:1px solid var(--border);background:var(--surface);width:100%;min-width:0;color:var(--text);font:inherit;border-radius:10px;padding:12px}.support-form textarea{resize:vertical;min-height:104px;font-weight:400;line-height:1.6}.support-form input:focus,.support-form textarea:focus,.support-form select:focus{outline:2px solid var(--accent);outline-offset:2px}.support-actions{flex-wrap:wrap;align-items:center;gap:10px;margin-top:18px;display:flex}.support-question{letter-spacing:-.025em;margin:18px 0;font-size:clamp(20px,3vw,28px);line-height:1.4}.support-facts{background:var(--surface-2);color:var(--text-2);border-radius:12px;margin-bottom:24px;padding:16px;line-height:1.6}.support-step{animation:.18s ease-out support-in}.support-step-head{justify-content:space-between;align-items:center;gap:12px;display:flex}.support-step progress{width:100%;accent-color:var(--accent);height:6px;margin-block:16px}.support-card{border:1px solid var(--border);background:var(--surface);overflow-wrap:anywhere;border-radius:16px;margin-bottom:16px;padding:22px}.support-card h3{margin:0;font-size:17px}.support-card p{line-height:1.6}.support-card blockquote{background:var(--surface-2);white-space:pre-wrap;border-radius:12px;margin:16px 0;padding:16px}.support-card summary{cursor:pointer;padding:8px 0;font-weight:550}.support-document{white-space:pre-wrap;max-height:300px;margin-block:12px;font-size:14px;line-height:1.6;overflow:auto}.support-topics{flex-wrap:wrap;gap:8px;margin-block:16px;display:flex}.support-topics span{background:var(--surface-2);border-radius:8px;padding:6px 10px;font-size:12px}.support-notes{margin:0;padding:0;list-style:none}.support-notes li{border-bottom:1px solid var(--border);padding:16px 0}.support-notes time,.support-topline small{color:var(--text-3);font-size:12px}.support-notes p{margin-block:6px;line-height:1.6}.support-overview{margin-bottom:20px}@keyframes support-in{0%{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}@media (prefers-reduced-motion:reduce){.support-step{animation:none}}@media (max-width:720px){.support-grid{grid-template-columns:1fr}.support-stats{grid-template-columns:1fr;gap:10px}.support-banner{flex-direction:column;align-items:flex-start}.support-card{padding:16px}.support-actions>.workspace-button{min-height:44px}.support-topline{flex-wrap:wrap;align-items:flex-start}}.support-objectives{border:0;gap:10px;margin:0 0 20px;padding:0;display:grid}.support-objectives legend{margin-bottom:12px;font-size:14px;font-weight:600}.support-objective{border:1px solid var(--border);cursor:pointer;border-radius:12px;align-items:center;gap:12px;min-height:52px;padding:14px 16px;line-height:1.5;display:flex}.support-objective:has(input:checked){background:var(--surface-2);border-color:var(--accent)}.support-objective:has(input:focus-visible){outline:2px solid var(--accent);outline-offset:2px}.support-objective input{accent-color:var(--accent);flex-shrink:0;width:18px;height:18px}.support-form details summary{cursor:pointer;color:var(--text-2);padding-block:12px;font-size:14px}.support-library{gap:24px;display:grid}.support-library-actions{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.support-template-strip{border:1px solid var(--border);background:var(--surface-2);border-radius:16px;justify-content:space-between;align-items:center;gap:18px;padding:16px 18px;display:flex}.support-template-strip>div:first-child{gap:4px;display:grid}.support-template-strip span{color:var(--text-2);font-size:12px}.support-template-strip>div:last-child{flex-wrap:wrap;justify-content:flex-end;gap:8px;display:flex}.support-template-strip .workspace-button{min-height:38px;font-size:12px}.customer-message-summary{margin:0;padding:10px 14px}.customer-message-summary>summary{align-items:center;min-height:42px;display:flex}.customer-message-summary[open]>summary{border-bottom:1px solid var(--border);margin-bottom:14px}.customer-message-summary .support-overview{margin-bottom:0}.support-brief{gap:18px;margin:20px 0;display:grid}.support-brief dt{color:var(--text-3);margin-bottom:6px;font-size:12px;font-weight:600}.support-brief dd{overflow-wrap:anywhere;max-width:75ch;margin:0;line-height:1.6}.support-queue-compact{border-top:1px solid var(--border);gap:7px;margin-top:16px;padding-top:14px;display:grid}.support-queue-compact header{justify-content:space-between;align-items:center;font-size:12px;display:flex}.support-queue-compact header a{color:var(--accent)}.support-queue-compact>a,.support-queue-item{border:1px solid var(--border);background:var(--surface);width:100%;color:var(--text);text-align:left;font:inherit;cursor:pointer;border-radius:11px;gap:4px;padding:10px;display:grid}.support-queue-compact>a:hover,.support-queue-item:hover{background:var(--accent-weak)}.support-queue-compact span{justify-content:space-between;gap:8px;font-size:11px;display:flex}.support-queue-compact b{color:var(--accent)}.support-queue-compact small{white-space:nowrap;text-overflow:ellipsis;color:var(--text-2);font-size:10px;overflow:hidden}.support-queue-empty{border-top:1px solid var(--border);gap:4px;margin-top:16px;padding:12px;font-size:11px;display:grid}.support-queue-empty span{color:var(--text-2)}.support-escalation-row{border:1px solid var(--border);background:var(--surface);border-radius:14px;grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:14px;min-height:68px;margin-bottom:10px;padding:10px 12px 10px 16px;display:grid}.support-escalation-row>span:first-child{gap:4px;min-width:0;display:grid}.support-escalation-row small{color:var(--text-2);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.support-escalation-dialog{gap:14px;display:grid}.support-escalation-dialog p{margin:0;line-height:1.55}.support-escalation-dialog blockquote{background:var(--surface-2);white-space:pre-wrap;border-radius:12px;margin:0;padding:14px}.support-escalation-dialog .support-actions{margin-top:2px}.support-practice-guide{color:var(--text-2);gap:12px;margin-block:24px;padding-left:22px;line-height:1.6;display:grid}.support-practice-entry{border:1px solid var(--border);background:var(--surface-2);border-radius:14px}.support-practice-entry>summary{cursor:pointer;justify-content:space-between;align-items:center;gap:12px;min-height:64px;padding:10px 16px;list-style:none;display:flex}.support-practice-entry>summary::-webkit-details-marker{display:none}.support-practice-entry>summary>span{gap:3px;display:grid}.support-practice-entry>summary small{color:var(--text-2)}.support-practice-entry>div{border-top:1px solid var(--border);padding:0 16px 16px}.support-success-dialog{border:1px solid var(--border);background:var(--surface);width:min(480px,100% - 32px);max-height:calc(100dvh - 32px);color:var(--text);border-radius:20px;margin:auto;padding:28px;overflow:auto}.support-success-dialog::backdrop{background:color-mix(in srgb,var(--text) 40%,transparent);-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.support-success-dialog h2{letter-spacing:-.025em;margin-block:18px 12px;font-size:24px}.support-success-dialog p{line-height:1.6}.support-success-icon{color:var(--accent);background:var(--surface-2);border-radius:50%;place-items:center;width:64px;height:64px;display:grid}.support-history-answer{border-top:1px solid var(--border);padding-block:16px}.support-history-answer h3{margin-bottom:12px}.support-history-answer p{margin-block:6px 12px}@media (max-width:720px){.support-template-strip{flex-direction:column;align-items:stretch}.support-template-strip>div:last-child{justify-content:flex-start}.support-disclosure>div{flex-direction:column;align-items:flex-start}.support-escalation-row{grid-template-columns:minmax(0,1fr) auto}.support-escalation-row>[data-tone]{display:none}}.knowledge-templates{border:1px solid var(--border);background:var(--surface-2);border-radius:16px;gap:14px;padding:18px;display:grid}.knowledge-templates>div:first-child{gap:3px;display:grid}.knowledge-templates>div:first-child span{color:var(--text-2);font-size:13px}.knowledge-templates>div:last-child{grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;display:grid}.knowledge-templates button{border:1px solid var(--border);background:var(--surface);min-height:82px;color:var(--text);font:inherit;cursor:pointer;border-radius:12px;place-items:center;gap:8px;padding:12px;font-size:12px;display:grid}.knowledge-templates button:hover{border-color:var(--accent);background:var(--accent-weak)}.knowledge-list{gap:8px;display:grid}.knowledge-row{border:1px solid var(--border);background:var(--surface);border-radius:13px;grid-template-columns:minmax(220px,1fr) minmax(100px,auto) auto auto;align-items:center;gap:14px;min-height:68px;padding:10px 12px 10px 16px;display:grid}.knowledge-row>div:first-child{gap:5px;min-width:0;display:grid}.knowledge-row small{color:var(--text-2);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.knowledge-topic{color:var(--text-2);font-size:12px}.knowledge-row-actions{gap:8px;display:flex}.knowledge-row-actions .workspace-button{min-height:38px}.knowledge-editor{gap:16px}.knowledge-time-row{grid-template-columns:1fr 1fr;gap:12px;display:grid}.knowledge-days{border:0;gap:8px;margin:0;padding:0;display:grid}.knowledge-days legend{margin-bottom:7px;font-size:14px;font-weight:550}.knowledge-days>div{grid-template-columns:repeat(7,1fr);gap:6px;display:grid}.knowledge-days label{display:block}.knowledge-days input{opacity:0;pointer-events:none;position:absolute}.knowledge-days span{border:1px solid var(--border);background:var(--surface);cursor:pointer;border-radius:10px;place-items:center;min-height:42px;font-size:12px;display:grid}.knowledge-days label:has(input:checked) span{border-color:var(--accent);background:var(--accent-weak);color:var(--accent);font-weight:650}.knowledge-days label:has(input:focus-visible) span{outline:2px solid var(--accent);outline-offset:2px}.knowledge-upload>span{align-items:center;gap:8px;display:flex}.knowledge-upload input{padding:9px}@media (max-width:900px){.knowledge-templates>div:last-child{grid-template-columns:repeat(3,minmax(0,1fr))}.knowledge-row{grid-template-columns:minmax(180px,1fr) auto auto}.knowledge-topic{display:none}}@media (max-width:620px){.knowledge-templates>div:last-child{grid-template-columns:1fr 1fr}.knowledge-row{grid-template-columns:minmax(0,1fr) auto}.knowledge-row>[data-tone]{justify-self:end}.knowledge-row-actions{border-top:1px solid var(--border);grid-column:1/-1;justify-content:flex-end;padding-top:10px}.knowledge-days>div{grid-template-columns:repeat(4,1fr)}}